10-Hour Agency Support Pack
- $35/hr agency cost
- $100/hr suggested resale
- No expiration on active accounts
Agency $350
Suggested retail $1,000
3 services
Agency Support Hours
Flexible white-label production hours your team draws against on demand.
Edits, integrations, content updates, design tasks, troubleshooting, QA, and overflow production — billed against a pre-bought hour pack.
AI-powered support hours
Every support hour now delivers about 2.1× the work.
Our production team works every ticket with Claude Code, OpenAI Codex, and Grok. Murphy pays for those AI subscriptions, so your agency pays the same hourly rate with no AI usage charges or add-ons, and gets more finished work from each hour.
Claude Code
OpenAI Codex
Grok- Subscriptions paid by Murphy
- Output per hour vs six months ago
- 2.1×
- AI usage billed on support hours
- $0
- Agency rate
- $30–35/hr
- Before AI
- Now, AI-assisted
5-page business website
Campaign landing page
Technical SEO fixes, 50 pages *
Copy updates across 10 pages *
New page from an existing template *
Troubleshoot and fix a site bug *
GA4, GTM, and Meta pixel setup *
Website rows use our published catalog: WordPress build hours (agency price ÷ $35/hr) vs AI-assisted Astro build hours. * Rows marked with an asterisk are Murphy production estimates for typical tickets; actual time varies by site and scope.
What an hour pack delivers
Six months ago 10 hrs of finished work
Now, same pack ~21 hrs of pre-AI work delivered
Same price: $350 agency cost. Effective rate $16.42/hr for pre-AI output.
Choose an hour packHow agencies use it
Built for resale, not just delivery.
Each offer is scoped so your team can sell the outcome, keep the relationship, and hand production to Murphy without creating a custom operating process every time.
- Wholesale cost is visible before the call. Agency pricing and suggested retail are published so you can protect margin before you pitch.
- Scope is attached to every line item. Each service has bullets, a production window, and a clear unit so delivery does not drift.
- Work moves after onboarding. We sign the agreement first, assign a production lead, then put the first approved task into the queue.
Most resold
Common entry points in this category.
All services
Support Hours pricing table
Agency cost, suggested retail, delivery window, and service detail links.
Service
Agency cost
Suggested retail
Unit
ETA
40-Hour Agency Support Pack $30/hr — best volume rate
Details
$1,200
$4,000
40 hours
Same-day kickoff
Related paths
Useful next clicks for Support Hours.
10-hour agency support pack
Continue into a related service, proof page, or operating guide.
40-hour agency support pack
Continue into a related service, proof page, or operating guide.
fulfillment plans
Continue into a related service, proof page, or operating guide.
how onboarding works
Continue into a related service, proof page, or operating guide.
Frequently asked
Common questions about Support Hours.
What can Agency Support Hours be used for?
Use Agency Support Hours for small edits, page changes, design tasks, troubleshooting, content placement, QA, integrations, and overflow production. If a request is too large for hours, we will recommend a fixed-scope catalog service instead.
How are hours tracked?
Tickets are logged against the hour balance with the work performed and the time used. The goal is to make it easy for your agency to resell the work without guessing where the time went. See how hours compare against other options on the fulfillment plans page.
Do unused hours expire?
Hours are designed for active agency accounts. They can roll while the account remains active, but they should not be treated like a permanent bank for work that may never be assigned. The 40-hour support pack is usually the best value when you already have steady ticket flow.
Can we resell support hours to clients?
Yes. The published agency rate gives you room to package hours as maintenance, support, overflow production, or a client-facing retainer under your own brand. Many agencies start with the 10-hour agency support pack before moving into a larger fulfillment plan.