GoHighLevel breaks
Workflows, calendars, forms, opportunities, pipelines, snapshots, and SaaS-mode handoff issues.
White-label emergency support
Agency Rescue Desk
A premium fix path for agencies when a client funnel, form, CRM, calendar, automation, or website issue is too urgent for a normal production queue.
24/7 intake is available. Fix windows depend on severity, access, and approved scope.
Use cases
Use it when client trust is on the line.
This is not generic unlimited support. It is a white-label escalation lane for urgent systems that move leads, appointments, payments, or client communication.
Funnel and form failures
Landing pages, embedded forms, checkout steps, lead notifications, and broken conversion paths.
Automation handoff issues
Zapier, n8n, webhooks, CRM routing, SMS, email, and missed-call follow-up failures.
WordPress client emergencies
Plugin conflicts, layout breaks, basic critical errors, broken pages, and small code fixes.
Agency escalation path
A named incident-response path when the issue is urgent enough to risk revenue, retention, or client trust.
White-label notes
Fix notes, Looms, and handoff summaries your account manager can send under your agency brand.
Response bench
Real operators behind the rescue path.
When a client-facing system breaks, your agency should not be waiting on a faceless ticket queue. Rescue Desk gives your account team a production path backed by real people, QA routines, and client-ready handoff notes.
White-label by default. The work happens behind your agency brand; the handoff stays clear enough for your team to own the client conversation.
Pricing model
Premium enough to protect the queue.
Rescue work is priced separately from normal same-business-day support so urgent failures do not bury routine production work.
Triage, access review, issue reproduction, fix path, and estimate before deeper work begins.
Most fixes are funded through Agency Support Hours after the diagnostic confirms scope.
If the real need is ongoing coverage instead of a one-time fix, Murphy scopes the support path separately before work begins.
Process
A clean escalation path for your account team.
Murphy handles the technical triage behind the scenes. Your agency keeps the client relationship, approval path, and final communication.
- 01
Submit the issue
Send the broken flow, affected account, urgency, screenshots, and access path.
- 02
We triage the failure
Murphy reproduces the problem, confirms what is actually broken, and flags missing access.
- 03
Approve the fix path
We confirm whether it fits the diagnostic, support hours, or should move into a recurring support plan.
- 04
Your agency gets the handoff
We document the change, QA the flow, and give your team client-ready notes.
Support boundaries
Clear promise. No unlimited-support trap.
Rescue Desk keeps the urgent promise credible by separating intake, diagnostic, execution, and recurring support planning.
- 24/7 intake means the issue can be captured and routed at any hour. Fix execution depends on severity, access, approved scope, and team availability.
- We do not make destructive changes without an approved scope, access, and backup path when one is available.
- Platform outages, carrier compliance holds, payment processor reviews, and third-party approval delays are escalated but not controlled by Murphy.
Start the rescue path
Need a fix path before the next client emergency?
Start with an incident path, or use the 10-hour support pack when the issue fits normal support-hour execution.